How booking with us works.

Who we are

MaxNova Property provides real estate photography, floor plans, drone and video in Sydney. You can reach us at jackson@maxnovagroup.com.

Bookings

• A Lease or Sale booking holds your time straight away. It's confirmed once the invoice is paid.
• A Signature booking is a request until we call you and confirm it, usually within one business day. The time is held for you in the meantime.
• You tell us the correct property address, access details and an on-site contact. If the details are wrong, the missed visit is treated as a late cancellation.

Prices and payment

• Prices are in Australian dollars and include travel within our service area. Add-ons are priced on the booking page.
• We email a tax invoice when you book. Payment is due before the shoot, and your booking is confirmed once it's paid. We don't offer credit terms, including to agencies.
• If the invoice is still unpaid before the shoot, we may move the shoot to the next free slot. Full-size files are only released for paid orders.
• Card, Apple Pay and Google Pay are processed by Stripe. We never see or store your card number.

Changes and cancellations

• You can reschedule or cancel for free up to 24 hours before the shoot, using the link in your confirmation email.
• Within 24 hours, or if we arrive and can't get in, a fee of 50% of the shoot price applies.
• Drone and twilight need a clear, safe sky. If the weather or airspace rules stop us, we move that part to the next suitable day at no cost.

Preparing the property

The property should be clean and ready when we arrive: lights working, blinds open, clutter and personal items away. For tenanted homes, the agent arranges access and lets the tenant know. We photograph what's there and can't move furniture or heavy items.

Delivery

• Photos are delivered by 1pm the next business day after the shoot. Video is delivered within 72 hours.
• If a file we deliver has a fault caused by us, such as a crooked line, a missed room in the package or a wrong edit, tell us within 7 days and we fix or reshoot it at no cost.
• Floor plans are drawn from an on-site scan for marketing. They show approximate sizes and are not a survey.

Using the photos

• We keep the copyright. You receive a licence to use the files to market and report on that property, on any portal, print or social channel, for as long as you need.
• The licence covers your agency and the property owner. Passing the files to another agency or a third party for a different purpose needs our written permission.
• We may use the photos in our portfolio. If the vendor or landlord asks for privacy, tell us and we won't publish them.

Editing

Every edit follows our editing standard, published at /editing. Lease photos are never altered beyond light, colour and line corrections.

Our responsibility

Nothing in these terms limits your rights under the Australian Consumer Law. Otherwise, our liability for a shoot is limited to fixing or reshooting it, or refunding what you paid for it.

Changes to these terms

We may update these terms. The version on this page when you book is the one that applies to that booking. These terms are governed by the laws of New South Wales.